I have been an SM Advantage cardholder for more than 5 years and I love the idea of earning rewards from my purchases. It's one of the paid loyalty cards that I find "sulit" or one that I use frequently. If I remember correctly, I paid Php 150 for a 3-year membership but now I think it's already Php 200 for a 5-year membership (needs to confirm this)
One of the recent changes with our SMAC membership is their insurance provider which is now Pioneer Insurance. They added more accredited stores such as Uniqlo and Miniso. Plus, just a few months ago, they have also updated the design of their card to a modern look.
Sadly, despite the changes and recent developments, the problem of missing SMAC points is still happening. I discovered that the majority of my November and December 2019 purchases are still not credited as of today (January 10, 2020). This is the same thing that happened when I checked my May and June 2019 purchases and I found out that there are four (4) transactions not posted. I also had the same experience way back in 2016.
Honestly, I find this disappointing since the issue has been happening for more than 4 years. I really hope that SM can address this problem once and for all. I understand they're doing a lot of system enhancements right now. I also believe that this is something that they can fix because other rewards cards are able to credit receipts in real-time and do not have this problem. If they can do it, so is SM. :)
Right now, I can just imagine how many shoppers do not really check their points. They might be unaware they don't receive the rewards/ points due to them.
So, if you are one of the many members who do not keep a copy of their receipts or do not check their points - it's about time that you start doing it. After all, 1 point equivalent to 1 peso.
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| Source: https://www.facebook.com/SMAC |
Sadly, despite the changes and recent developments, the problem of missing SMAC points is still happening. I discovered that the majority of my November and December 2019 purchases are still not credited as of today (January 10, 2020). This is the same thing that happened when I checked my May and June 2019 purchases and I found out that there are four (4) transactions not posted. I also had the same experience way back in 2016.
Honestly, I find this disappointing since the issue has been happening for more than 4 years. I really hope that SM can address this problem once and for all. I understand they're doing a lot of system enhancements right now. I also believe that this is something that they can fix because other rewards cards are able to credit receipts in real-time and do not have this problem. If they can do it, so is SM. :)
Right now, I can just imagine how many shoppers do not really check their points. They might be unaware they don't receive the rewards/ points due to them.
So, if you are one of the many members who do not keep a copy of their receipts or do not check their points - it's about time that you start doing it. After all, 1 point equivalent to 1 peso.
So, what exactly do you need to do to get your missing SMAC points credited to your account?
1. Scan your receipts.
2. Send an email to mbr.care1@sm-mci.com or smacassist@sm-mci.com
3. Provide the following information:
- Name of Store
- Date and Time of Transaction
- Amount
- Sales Invoice Number
- Your SMAC Account Name
- Your SMAC Number
- Scanned copy of the receipt
4. Wait for a reply in 24-72 hours. Their customer support is usually helpful though there are times that they no longer credit the points in case the receipts are already erased and unreadable.
How about you? Have you checked your SMAC points? Please feel free to share it below.
Me too! I just finished my hatemail to sm! Hehehe. I was checking if anybody had the same experience when i stumbled into your blog! Grabe, andaya no? I recently purchased 8000 worth of groceries, kaya ako naiinis. It is cheaper pa naman sana to buy at puregold.
ReplyDeleteGrabe! It's really unfair. Everything in this country requires us to be extra careful and keen to details. Wala na talaga ma-trust even with a simple rewards card. Hope they resolve your missing points.
ReplyDeleteI hope so too. Iniisip ko tuloy yun iba ko pang purchases before signing up online. Mabuti pa ang happy plus card, last year lang ako naka-avail, 2x ko na nagagamit yun points for free meals! Hehehe.
ReplyDeleteNacurious ako so i decided to check my point online.. anv weird lang na mula noon up to now ilan pa lang ang accumulated points ko, ni minsan hindi pa ako nakapag redeem. How sad talaga
DeleteAko din until now walang points kahit piso ung balance ko , e samantalang bumili ako this dec 2023 ng washing worth 15k tapos last day lang nag grocery ako worth 1700
DeleteI agree on your post for this also happens to me. This also happens to me and because of that, there is a need for me to keep every single receipts that I had. Nawala na yung trust ko sa kanila and ang napansin ko pa is kapag sa kapag sa Watsons, Ace Hardware, Shell and other partner establishments ka nila nagtransact, napakatagal ng points dumating or talagang hindi na talaga dumarating yung points sa card mo. Ang pinakamabilis lang ata pumasok na points is yung sa Grocery store nila(Supermarket, Hypermarket and Savemore) other than that naku, imonitor mo talaga kung papasok yung points o hindi. This is really frustrating on my part honestly speaking.
ReplyDeleteI agree with you. Points from Uniqlo and Body Shop also are not credited too. Sobrang kapagod to monitor.
DeleteHow do you know if it's not credited? Does it have the before and after balance in the receipt?
ReplyDeleteYou can create an online account so, you can view your transactions. Though recently, I am unable to access it too. So, you may email customer service instead to ask for your transaction details.
Deletepaano po kapag bago lang nag purchase ng smac , hnd po ba macecredit ang first transaction?
DeleteTotoo yan mommy, kami nga ngexpire na yong smac tas nong irerenew na forfeit na dw yong points bigla pala me Ganon sa napakaliit na points na yon interest pa ng sm🤣🤣. Kaya hirap ng mgtrust sa mga reward cards ngayon buti kung free ang offer nila eh me bayad namn tas me expiration pa🤣.
ReplyDeleteYes, this is really sad kasi we paid for it. :(
DeleteSM should fix this ASAP! This is really unfair and disappointing for consumers like us.
ReplyDeleteMaybe they think we're too busy to check our points credited. 😞
ReplyDeleteSame here :( 2 weeks na 0 pa din points ko! Eh natapon ko na mga resibo! Jusko, SM big company, pero my God di man lang makapag invest sa Good System! :(
ReplyDeleteSame here. sadly, i didn't know this happens so I threw all my receipts :(
ReplyDeleteJuly2021 my card expiration i tried to redeem yesterday at waltermart watson 119pts sad to say d successful ung transaction as per ms.kay. kaya sa grocery ng waltermart ko nlng ireredeem sad to say upon bal inquiry 1peso it nlng.it means nkuha na ng eatson ung points.binayaran ko na ng cash ung purchase ko....ngaun nagddlwang isip ako kung mag paparenew pa ako...ala akong time pumunta ng sm ...pero 2 araw nlng expired na? Nasan na ang points ko?
ReplyDeletesame here sa sm online appliance store and then sa sm dept store ng trece.. sayang kasi 11k pa naman ung purchase sa appliance then 3k sa dept store. :(
ReplyDeleteGLAd that I found this blog. The last time I logged in sa SMAC Account ko was June 2021 and my points is 300++ so Im expecting nasa 400 na sya thsi Month kasi every week ginagamit ko. So ayun nga nag logged in ako last week,. nakaka lungkot na 80+ lang yung points ko, I checked the transactions and wala naman ako ginamit na points and nakita ko na ang record is July 2021. Soo may problem talaga, I called CSR and they will check ang after a week wala parin sagot. I'm Planning to make reklamo .. pero san kaya pede DTI or san ka?
ReplyDeleteKakarenew ko Lang this month nang smac, nalipat namn ung points ko sa una,meron rn history nang points month of October and Nov,pero ung last day ko na points dapat eh hindi pumasok,. Bakit kaya?sa history points nakalagay showing 1to 5 of 5 Lang,.
ReplyDeleteKakarenew ko Lang this month nang smac, nalipat namn ung points ko sa una,meron rn history nang points month of October and Nov,pero ung last day ko na points dapat eh hindi pumasok,. Bakit kaya?sa history points nakalagay showing 1to 5 of 5 Lang,.
ReplyDeletehuhuhu my people. i just registered my smac but i have been using mg smac sa shell. i dont even go to other gas station para makaipon sa smac then ngayon nacheck ko, 0??? natapon ko na yung mga receipts huhu
ReplyDelete